Frequently Asked Questions

Q: Does the Quick Check^tm require dilution?

A: No.  The Quick Check uses a special technique which allows it to be accurate over the entire range of readings.  Other analyzers which use a linear calibration must use dilution to keep the readings within the linear region.  Even then the response is not exactly linear, so all units which require dilution will have errors noticeable for both high and low concentrations.

Q: Does your software work on Windows Vista?

A: Yes.

Q: When I install the software on my PC, it makes me reboot, but after the reboot, software files are still out of date, and I have to continuously reboot!

A: This is a problem with Microsoft Windows.  Here is a link which may help http://support.microsoft.com/default.aspx?scid=kb;EN-US;191096.

Q: My computer does not have a serial (RS-232, DB9) connector?  Can I still use the computer with the Quick Check?

A: Yes.  You just need a USB-Serial adapter.  Make sure you install the proper driver for your OS (Windows-XP or Vista).  You can find an adapter here.

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